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From: supplier.quality@mazda-na.com
Customer Complaint 2026-0788 · Sensor Harness MZ-CX50-H17 intermittent open circuit
Mazda North America assembly plant reports 14 warranty claims and 3 line-stop events traced to intermittent open circuit on the CX-50 cabin sensor harness. Formal 8D response required; containment within 24 hours, root cause within 14 days, effectiveness verification at 60 days, full closure within the 90-day IATF window.
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| Time | Level | Message | |
|---|---|---|---|
| 14:32:45 | info | SCAR 2026-441 received from Honda North America · Bracket 4A-22 | |
| 14:18:02 | info | Event parsed and routed to Maria Chen (Quality Manager) | |
| 13:55:11 | warning | CAR 2026-433 approaching IATF 90-day window (day 75) | |
| 12:40:33 | info | Effectiveness review attached to CAR 2026-401 — closed | |
| 11:22:18 | critical | CAR 2026-389 escalated — 90-day window crossed without effectiveness review | |
| 10:15:04 | info | NCR 2026-217 from internal QC — Lot 26-188 dimensional out-of-spec | |
| 09:48:52 | info | Recurrence pattern flagged — Bracket 4A-22 dimension B (3 occurrences in 90d) | |
| 09:31:27 | info | Audit packet exported for Hyundai Q2 supplier review | |
| 08:54:13 | warning | Low-confidence classification — human review required for CAR 2026-440 | |
| 08:21:46 | info | Containment action verified — Lot 26-441 held at incoming inspection | |
| 07:42:09 | info | Customer complaint received via email — Mazda QA team | |
| 06:58:31 | info | Daily trend report compiled — 4 open CARs across 3 OEM customers |